Please contact our Sales office on 03 if you require an exchange, alternatively you can click here to e-mail our Sales office. If you request an exchange, as the item was received faulty, then this is normally processed within one working week. If you pay for your orders using a credit or debit card, then we will contact you for payment. A new order will then be raised for the new product. If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. If you request a refund, this will be normally processed within one working week. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. We will only refund return postage for goods not required if returned in less than 30 days. Goods accepted for return will be credited at the price on the date of invoice. For special order items, such as bespoke cut bullion, please see below. Returned goods will be credited if returned in their original condition, and with a completed Returns Form. Goods up to 10kg and £101 - £500 in value (PDF) Goods up to 3kg and under £100 in value (PDF) Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ. What we recommend you to do initially when receiving your goods is to check them carefully before using them. At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us.
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